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Title
Text copied to clipboard!Hotel Reception Supervisor
Description
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We are looking for a dedicated and experienced Hotel Reception Supervisor to join our team. The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional customer service. As the Hotel Reception Supervisor, you will be responsible for overseeing the daily operations of the reception area, ensuring that all guests receive a warm welcome and efficient service. You will lead a team of receptionists, providing guidance and support to ensure that all tasks are completed to the highest standard. Your role will also involve handling guest inquiries and complaints, managing bookings and reservations, and coordinating with other departments to ensure a seamless guest experience. You will need to be highly organized, with excellent communication and leadership skills, and the ability to work under pressure. A strong understanding of hotel management software and procedures is essential, as is the ability to work flexible hours, including evenings and weekends. If you are passionate about hospitality and have the skills and experience we are looking for, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the reception area
- Lead and support the reception team
- Handle guest inquiries and complaints
- Manage bookings and reservations
- Coordinate with other departments
- Ensure a high standard of customer service
- Train and mentor new staff
- Monitor and improve reception processes
Requirements
Text copied to clipboard!- Proven experience in a similar role
- Strong leadership and communication skills
- Excellent customer service skills
- Ability to work under pressure
- Familiarity with hotel management software
- Flexible working hours
- Attention to detail
- Problem-solving skills
Potential interview questions
Text copied to clipboard!- What experience do you have in hospitality management?
- How do you handle difficult guest situations?
- Can you describe a time you improved a process?
- What hotel management software are you familiar with?
- How do you motivate your team?
